Refund policy

SHAMMAMART.COM — REFUND, RETURN & REPLACEMENT POLICY

Last Updated: July 2026

At Shammamart, we work with multiple suppliers to bring you the best products. Our refund and return policy varies depending on the supplier fulfilling your order.

1. MYZAMBEEL PRODUCTS

  • Returns and replacements follow myzambeel's current policy as listed on myzambeel.com
  • To initiate: contact us at shammamart@gmail.com with your order details
  • Gold/Diamond subscription products are non-refundable

2. CJ DROPSHIPPING PRODUCTS

Delayed Orders:

  • Refund/resend eligible after 60 days from dispatch (45 days for USA, 110 days for Brazil)

Damaged Products:

  • Full refund or replacement for badly damaged items
  • Partial refund for partially damaged items
  • Must report within 30 days of delivery for electronics

Wrong/Missing Products:

  • Full refund or replacement for incorrect items
  • Partial refund or resend for missing parts

Not Received:

  • If tracking shows "delivered" — non-delivery certificate from local post office required
  • CJ does not refund if tracking confirms delivery without certificate

Order Cancellation:

  • Full refund if cancelled before warehouse processing
  • POD/custom/preorder items cannot be cancelled after payment

3. HOW TO CLAIM

  1. Email shammamart@gmail.com within 30 days of delivery
  2. Provide: Order number, photos/videos of issue, screenshot of complaint
  3. We will process your request within 10 business days

4. NON-REFUNDABLE ITEMS

  • Perishable goods
  • Custom/personalized products
  • Personal care items (hygiene reasons)
  • Sale items and gift cards